Frequently Asked Questions

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You'll need a smartphone, tablet, or computer with a camera and microphone, as well as a stable internet connection. Our platform is designed to be user-friendly, and you won't need to download any special software. You'll simply receive a secure link to join your video consultation at your scheduled time. We recommend testing your camera and microphone beforehand to ensure a smooth visit.

For many common health concerns, yes! Our virtual consultations allow doctors to take a detailed patient history, assess your symptoms visually, and provide expert medical advice. They can treat a wide range of conditions, including minor illnesses, allergies, skin conditions, and chronic disease management. If your doctor determines that an in-person physical exam is necessary, they will advise you on the next steps to ensure you receive the appropriate care.

Absolutely. At Virtue Care Online, we prioritize your privacy and security. Our platform uses advanced encryption and is fully compliant with privacy regulations to protect your personal health information. All video calls are confidential, and your medical records are stored securely, so you can feel confident and safe during every consultation.

We know that a strong internet connection isn't always a guarantee. If your connection is weak, our platform will automatically switch to an audio-only consultation. You'll still be able to speak with the doctor and get the advice you need. This ensures that you can always access care, even in areas with limited or unstable connectivity.

Yes, absolutely. Our doctors can electronically send prescriptions to your preferred local pharmacy. For laboratory tests or imaging requests, the doctor will send the form directly to you. This allows you to go to a nearby lab for the test, and the results can be sent back to your doctor for review, all without a physical visit.

Yes. All doctors on our platform are fully certified and registered with the relevant health regulatory body in the country where they practice. We conduct a thorough verification process to ensure every provider meets the highest standards of professional practice. This gives you the peace of mind that you're receiving care from a qualified and trusted medical professional.